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Missed Call Recovery · Perth, WA

Every missed call is a
potential lost job.

Booked Back automatically responds by SMS, captures the lead, and alerts you instantly — so customers don't move on to the next business on the list.

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Your existing number stays the same — nothing changes for callers
Set up in 48 hours — we handle everything
Australian-owned. No lock-in contracts.
SMS sentWithin seconds of missed call
Owner alertedReal-time notification
Lead capturedSaved to pipeline
9:41
Missed call +61 4XX XXX XXX · just now
Booked Back · auto-response
G'day! We just missed your call at Rapid Plumbing — we're unavailable right now. What can we help you with?
Need an emergency plumber. Kitchen tap burst 🚨
We'll call you back within 15 mins. Can you confirm your address?
14 Oakdale St, Balcatta. Cheers
✓✓ Lead saved · Owner notified
Keep your existing number
Live in 48 hours
Works 24/7 including after hours
No lock-in contracts
🇦🇺 Perth, WA — Australian-owned
The Process

What happens when you miss a call.

Six steps. Fully automatic. Nothing changes for your callers — they just get a faster response.

1
Customer Calls
A customer dials your number — any time of day.
2
Call Goes Unanswered
You're with a client, between calls, or it's after hours.
3
Instant SMS Sent
A personalised SMS goes out in your business name within seconds.
4
You're Notified
You get an immediate alert with the caller's number and their reply.
5
Lead Captured
Contact details and job query are saved to your pipeline automatically.
6
Follow-Up Continues
Automated follow-up messages go out at set intervals if they don't reply.
See It In Action

What your customers see. What you see.

This is exactly what happens the moment a call is missed — on both sides of the conversation.

Automatic · within seconds
Personalised SMS in your business name
Written to match your business, your tone, and approved by you during setup. Customers see a prompt, professional response — not a generic auto-reply.
Conversation captured
Their reply is logged automatically
What they need, where they are, how urgent — whatever they respond with is saved. Works for bookings, enquiries, emergencies, or service requests.
Book a Demo →
Booked Back
now
🔴 New lead: burst pipe — Balcatta
14 Oakdale St · +61 4XX XXX XXX · Customer has replied. Tap to view the full conversation.
Dismiss
View Lead →
Immediate
You know the moment it happens
Caller number, enquiry type, and their SMS reply — all in one notification. You choose when to call back.
Book a Demo →
New Lead
Dave M.
Plumber · "Burst pipe"
2 mins ago
SMS sent ✓
Kim T.
Cleaner · "Office clean"
9 mins ago
SMS sent ✓
Awaiting Reply
Jason R.
Auto service · "Car service"
22 mins ago
Follow-up due
Replied
Mel S.
Electrician · "Power fault"
1 hr ago
Call back →
Sam K.
Physio clinic · "New patient"
3 hrs ago
Call back →
Booked
Sarah W.
Plumber · "Hot water"
Today 8:30am
Job confirmed ✓
Book a Demo →
RP
Rapid Plumbing
Perth, WA
Missed call detected · 9:43 AM
G'day! We missed your call at Rapid Plumbing. We're on a job at the moment — what do you need?
Burst pipe under the sink. Water everywhere. URGENT
Thanks — we're sending someone now. What's your address?
22 Henderson Rd, Wembley. Please hurry!
On our way. We'll call you in 10 minutes. Turn off your mains at the meter if you can. 👍
✓ Delivered · Lead saved · Owner notified
Booked Back Alert
Now
New lead: burst pipe · Wembley
22 Henderson Rd · +61 4XX XXX XXX
Customer replied · Tap to view
Example view
14
Missed calls this week
14
SMS sent automatically
9
Leads replied
5
Jobs followed up
Industries

Built for every service business that takes calls.

Trades, clinics, automotive, property — if customers call your business, Booked Back works for you.

Plumbers
Emergency calls don't wait. Capture burst-pipe and leak jobs the moment they come in — even at 2am.
Electricians
Quote jobs and respond to faults without being interrupted while you're working.
Automotive
Capture service bookings and enquiries while your team is in the workshop — without missing a lead.
Clinics & Allied Health
Respond to appointment enquiries instantly. Capture new patient details before they book elsewhere.
Roadside & Emergency
Urgent callouts don't wait. Respond within seconds and collect location details before you're on the road.
Pest Control
Capture inspection and treatment bookings without interrupting an active job.
Property Services
Handle maintenance requests, inspection enquiries, and tenancy calls — automatically and around the clock.
Cleaning
Book regular and one-off cleans, handle quote requests, and follow up on enquiries — automatically.
Maintenance & Trades
HVAC, builders, tilers, landscapers — any business that receives calls from customers can use Booked Back.
Why It Works

The practical case for missed-call recovery.

Respond within seconds, not hours
Customers in urgent situations call the next business on the list if they don't hear back. Speed matters more than price in most service calls.
SMS gets opened. Voicemail doesn't.
Most callers won't leave a message and won't call back. SMS gives them a low-friction way to tell you what they need and stay engaged.
After-hours coverage — no receptionist needed
Evenings, weekends, public holidays — leads are responded to and captured automatically. You follow up when you're ready.
A pipeline you can actually see
Every lead is tracked and visible. No more lost sticky notes, unreturned calls, or forgotten follow-ups.
Most
service businesses have no system in place to recover missed calls — the lead just disappears.
General industry observation
<30s
Target response time from missed call to customer SMS — before they've moved on to the next result.
Booked Back operational target
"When you can't get to the phone, every missed call is a potential lost job."
— The reality of running a service business in Australia
Missed-Call Cost Calculator

What are unanswered calls actually costing you?

Use the sliders for a rough estimate of revenue slipping through the cracks each week.

5
Drag to adjust · 1–50 calls per week
$500
Drag to adjust · $100–$5,000 per job
30%
Drag to adjust · % of callers who become customers
Estimated weekly loss
$750
per week in missed enquiries
Estimated monthly loss
$3,250
per month left on the table
Book a Free Demo
Estimate only. Actual results depend on enquiry quality, response speed, job value and customer demand.
Pricing

Simple, honest pricing.

One-off setup fee covers configuration and onboarding. Monthly retainer keeps everything running. Cancel with 30 days' notice.

Starter
Essential
$197/mo
+ $497 one-off setup
Missed call SMS response
Real-time owner notifications
Lead capture to pipeline
1 tracked phone number
Custom message templates
Setup call included
Get Started
Most Popular
Growth
Professional
$397/mo
+ $797 one-off setup
Everything in Essential
Multi-step follow-up sequences
Pipeline stage automation
Up to 3 staff / numbers
After-hours message variants
Monthly check-in call
Book a Free Demo Get Set Up Now
Custom
Tailored
Let's talk
Scoped to your business
Everything in Professional
Multiple locations
Custom workflows scoped to your ops
Hands-on onboarding
Priced based on scope
Talk to Us

All prices in AUD incl. GST. SMS usage included within reasonable monthly volumes — discussed at onboarding.

FAQ

Straight answers to common questions.

Yes. Your existing number stays exactly as is — nothing changes for your callers. Booked Back works alongside your current setup.
Booked Back runs 24/7. The automated SMS goes out within seconds whether it's 11pm on a Friday or 7am on a Sunday. The lead is captured and held until you're ready to follow up.
It complements your existing admin — handling the calls they miss during lunch breaks, busy periods, and after hours. It's a backup system, not a replacement for people.
Most businesses are live within 48 hours of the onboarding call. We handle the full technical setup — you just approve the message templates. No IT knowledge needed.
Yes — all messages are written to match your business name, tone, and type of work during setup. You approve everything before it goes live, and can update them any time.
No lock-in. Monthly plans can be cancelled with 30 days' notice. The setup fee covers the upfront configuration — the ongoing retainer has no fixed term.
Booked Back runs its own lead pipeline independently. If you need data to flow into a specific tool you already use, get in touch and we'll be upfront about what's possible for your setup.
Yes — built and operated from Perth, WA. Support is handled locally, and the system is configured for Australian phone numbers, carriers, and business expectations.
Get in Touch

Book a free demo or ask us anything.

A 20-minute call is enough to show you how Booked Back works and whether it's the right fit. No pressure, no pitch deck.

Mobile
0468 074 784
Best for quick questions
Office
(08) 7543 7207
Perth, WA business hours
Email
hello@bookedback.com.au
We respond within one business day
Based in
Perth, Western Australia
🇦🇺 Australian-owned and operated

We'll get back to you within one business day. Perth, WA hours.

Thanks — we've received your enquiry and will be in touch shortly.
Free Demo · No Commitment

Stop letting missed calls become someone else's job.

A quick call is all it takes. We'll walk you through exactly how it works for your type of business — no slides, no pressure.

Book a Free Demo Get Set Up Now
No lock-in. Live in 48 hours. Perth, WA based.  ·  Call 0468 074 784